Yodeck Support Center

We are here to help!


At Yodeck we are committed to be there for all of our users. We have collected a large number of helpful articles that might help you understand and make the most out of Yodeck.

If this is the first time you read about Yodeck, visit our site to learn more. Or sign up now, it's free!

Try searching for that piece of information you need. And feel free to contact us, we would be happy to help!

I suggest you ... 

Top ideas from the community (76 ideas)

Recently updated ideas

Knowledge Base

  1. General Questions 

    1. What does Yodeck allow me to show on my monitors?
    2. Why using Yodeck and not the USB media player feature of my TV or my Smart TV?
    3. What are the requirements for using the Yodeck?
    4. Do I need any special skill to use Yodeck or install the Yodeck Playbox?
    5. How many monitors does the Yodeck support per account?
  2. Yodeck Features 

    1. How do I set what gets displayed?
    2. How do I set when things get displayed? How can I schedule what get shown?
    3. Does Yodeck support monitors mounted vertically?
    4. Is there a storage limit for media uploaded on Yodeck?
    5. Is there a bandwidth limit for media uploaded or downloaded on Yodeck?
  3. Yodeck Playbox (Player) 

    1. What is Yodeck Playbox?
    2. When will the Yodeck Playbox be available for purchase?
    3. How do I order a Yodeck Playbox?
    4. Do I need to get a Yodeck Playbox to use Yodeck?
    5. What if Yodeck Playbox fails?
  4. Using TVs and Monitors with Yodeck 

    1. What TVs or monitors does Yodeck Support?
    2. What is better to use with Yodeck, a PC monitor or a TV set?
    3. Audio does not work, I have no sound from videos
    4. Can I use an HDMI-to-VGA adapter for VGA monitors?
    5. Changing the screen resolution
  5. Yodeck Advanced Features 

    1. Does Yodeck support connecting through a HTTP Proxy?
    2. Does Yodeck support connecting through a WiFi network?
    3. Does Yodeck support using a static IP?
    4. How secure is Yodeck?
    5. How reliable is Yodeck?
  6. Yodeck Pricing 

    1. What is the "Launch Promo" you say?
    2. I thought Yodeck was free and unlimited!
    3. How is Yodeck priced?
    4. Can I have a annual plan on Yodeck?
    5. What happens if I want to add more monitors? That is, upgrade my plan?
  7. Tech FAQs 

    1. What hardware players does Yodeck support for playback?
    2. Does Yodeck support authenticating on a web page?
    3. Recovering your Player through a USB flash drive
    4. Reset all Settings on your Player
    5. Setting a Web Page to refresh
  8. Yodeck Partner Network FAQ 

    1. I want to use Yodeck for my own customers!
    2. What do I need to qualify as a Yodeck Partner?
    3. What are the different types of Yodeck Partners?
    4. Can I change from being a Reseller to a Whitelabel Partner?
    5. How do I support my customers?
  9. DIY Yodeck Players (PC or Raspberry Pi) 

    1. Building a DIY Yodeck Player using Raspberry Pi
    2. Yodeck Player using a PC and Ubuntu [custom projects only]
  10. Yodeck Instant Help 

    1. Dashboard Overview
    2. Images List
    3. Videos List
    4. Web Pages List
    5. Adding an Image
  11. All articles 

    1. What are articles/canned responses and how do I use them?
    2. What does Yodeck allow me to show on my monitors?
    3. What is the "Launch Promo" you say?
    4. What hardware players does Yodeck support for playback?
    5. What TVs or monitors does Yodeck Support?
    90 articles 

Feedback and Knowledge Base